SunPass is waiving late fees, but customers will still deal with billing delays


  • Photo via Formulanone/Flickr
If you're worried about your SunPass transactions in light of this month's toll-collecting mess, we have good news. Sort of.

The Florida Department of Transportation announced Thursday that SunPass and the Florida Turnpike Enterprise will waive late fees and penalties as system maintenance continues. SunPass will also resume posting toll transactions soon, with individual account charges "posted gradually over a number of weeks."

In a statement, FDOT said that SunPass customers will still be charged for tolls, but they should expect an announcement from FTE with a timeline for the "resumption of fees or penalties for delinquent accounts" once the system is thoroughly tested and glitch-free.

Central Florida Expressway Authority emailed customers Thursday to address the situation. Because E-Pass and SunPass function through a linked system, E-Pass users have faced similar issues. CFEA said they will notify users when SunPass is operating normally and free of billing delays.

"We are committed to holding our vendor accountable and ensuring that our new system ultimately provides a premier customer service experience. I share the frustrations with our customers over the rollout of CCSC (Combined Customer Service Center) and find it unacceptable," said an FDOT spokesperson.

The SunPass electronic toll-collection system was shut down for updates on June 1, but tolls were still being collected. When the website and mobile app came back online nearly a week later, users were still facing difficulties.

Stay on top of Orlando news and views. Sign up for our weekly Headlines newsletter. 

We welcome readers to submit letters regarding articles and content in Orlando Weekly. Letters should be a minimum of 150 words, refer to content that has appeared on Orlando Weekly, and must include the writer's full name, address, and phone number for verification purposes. No attachments will be considered. Writers of letters selected for publication will be notified via email. Letters may be edited and shortened for space.

Email us at

Support Local Journalism.
Join the Orlando Weekly Press Club

Local journalism is information. Information is power. And we believe everyone deserves access to accurate independent coverage of their community and state. Our readers helped us continue this coverage in 2020, and we are so grateful for the support.

Help us keep this coverage going in 2021. Whether it's a one-time acknowledgement of this article or an ongoing membership pledge, your support goes to local-based reporting from our small but mighty team.

Join the Orlando Weekly Press Club for as little as $5 a month.