Orlando's permitting office opens again after renovation


  • Photo via Wikimedia Commons
Following a series of renovations, the city of Orlando's newly updated Permitting Services Office has reopened to the public.

The primary purpose behind the renovation was to update the office's mechanical and lighting systems to make them more energy efficient, says Permitting Services division manager Lillian Scott-Payne.

"We've had to essentially change the way we operate our business in the sense that we now have digital customers as well as walk-in customers," Scott-Payne says, noting how there's now a line-management option for customers to make appointments beforehand, which will benefit "frequent flyer customers" who are paid by companies to "go in, get the permit [and] get it done."

"We've also created the ability to have a lot more collaborative spaces so that staff can meet with staff, and also staff can meet with customers very easily," Scott-Payne says. 

The office's website has been redesigned to make things smoother. In other words, Scott-Payne continues, the process of obtaining a permit from the city has been streamlined.

"We also offer training classes on a regular basis for our new digital system, and we have customers that come in just for that," Scott-Payne says.

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