Food & Drink » Food & Drink Stories

Dealing with the end of the meal



Cashiers need to embrace my two-word lesson on customer service: Coins First. That simply means when returning change to a customer, first hand over the coins and then hand over the bills.

Today's computerized cash register has eliminated the need for back-counting (change returned starting with pennies, bringing it to a dollar with additional coins, and only then are the bills handed over). Now that registers report the exact change, most cashiers build wobbly pyramids with bills on the bottom and a pile of coins on top.

The result is dropped money, slower lines and annoyed customers like me who have to empty both hands to deal with the mess. Ever wonder why you keep leaving your cell phone at the counter?

So next time that stack of money comes gingerly swinging your way, refuse the hand-off and give them a lesson in old-school service: Coins first, please.

We welcome readers to submit letters regarding articles and content in Orlando Weekly. Letters should be a minimum of 150 words, refer to content that has appeared on Orlando Weekly, and must include the writer's full name, address, and phone number for verification purposes. No attachments will be considered. Writers of letters selected for publication will be notified via email. Letters may be edited and shortened for space.

Email us at

Orlando Weekly works for you, and your support is essential.

Our small but mighty local team works tirelessly to bring you high-quality, uncensored news and cultural coverage of Central Florida.

Unlike many newspapers, ours is free – and we'd like to keep it that way, because we believe, now more than ever, everyone deserves access to accurate, independent coverage of their community.

Whether it's a one-time acknowledgement of this article or an ongoing pledge, your support helps keep Orlando’s true free press free.